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NB If the following does not identify the
problem, contact BiblioTECH Support for further assistance.
- Check the server
computer …
Ensure the server computer is running
Ensure the server has network connectivity (esp static IP address)
Ensure the server can PING other network devices.
- Check the BiblioTECH
services …
Ensure that the BiblioTECH Server services are running on the server
-
If NOT, start them.
- Check that BiblioTECH
is functioning …
Start the BiblioTECH Client on the server computer and check
operations
-
If NOT connecting, check local network/firewall settings.
- Check that a client
computer can contact the BiblioTECH Server via the network …
Check that the client computer can PING the BiblioTECH server by its
IP address.
-
If NOT, check local network
- Check the BiblioTECH
IP/port communications …
Check BiblioTECH communications using BT8PING
(refer below)
-
If not, check local network/firewall settings.
- Check the BiblioTECH
client on another computer …
Check BiblioTECH communications using BT8PING
(refer below)
Start the BiblioTECH Client and test each module
-
If BT8PING responds OK but the
BiblioTECH Client does not connect
Re-install the client on the client computer.
BT8ping Utility
This utility can be used to
check communications between a client computer and the BiblioTECH
Server.
- Copy the utility to the
client.
- Open a command window
- Change directory to where
the utility was copied
- Type bt8ping
BT8serverIPaddress
eg.
bt8ping
127.0.0.1
If
the server is operating and can be reached, the response will be similar
to
BT8ping :
BiblioTECH Version 8 Server Communication Tester
Checking host
127.0.0.1 on port 16002
Version : 8.0Q
Owner :
Development
Key :
xxxxxxx-xxxxx-xxxxxx-xxxxxxxx
BT Time : 17 Jul
2007, 11:50
However, if the server is NOT operating or cannot be reached, the
response will be similar to
BT8ping :
BiblioTECH Version 8 Server Communication Tester
Checking host
127.0.0.1 on port 16002
Failed to connect ....
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